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Information on personal data processing under Art. 13 of the Data Protection Code (Legislative Decree 196/03)

Dear User,

Under Art. 13 of the Data Protection Code (Legislative Decree 196/03) we provide the following information regarding the processing of your personal data by Residence Village/Residence Società Gestioni Turistiche S.r.l. to provide the services requested.

1) Personal data you provide when requesting services from Residence Village/Residence Società Gestioni Turistiche S.r.l. or any data collected after the use of these services, will be processed for communication and /or contact by Residence Village/Residence Società Gestioni Turistiche S.r.l. with those who undersign these services.

Date provided by the user will be processed by Residence Village/Residence Società Gestioni Turistiche S.r.l. through IT, telematics and paper.

Data stored in the database will not be communicated or spread to third parties but may be used by staff in the offices of Residence Village/Residence Società Gestioni Turistiche S.r.l. (including credit recovery departments, legal departments and customer care) who are authorised to carry out the aforementioned functions.

Under current regulations regarding Legislative Decree 196/03 and successive modifications, telematic data (data related to location and Internet connection - so called log files) are preserved for six (6) months for invoicing or requests for payment (in the case of services for a fee), under Art. 123 of the above Legislative Decree 196/03 and successive modifications. This period takes effect from the expiry date of the invoice.

Your data must be provided for the purposes described above. A lack of data, incomplete or inexact data may make it impossible to provide the services you have requested.

2) Subject to your consent and until you revoke this consent, your personal data may be processed directly or by third parties – including through one or more distance communication methods (e-mail, telephone, authorised call systems without an operator or fax) as well as for the aims described in point 1) of the data protection policy, including for aims not strictly linked to the provision of services requested, i.e.:

a) eventual employment at associated accommodation structures;
b) sending, including via text message, e-mail and/or telephone, advertising, informative or sales-related material;
c) sales activities and direct or indirect placement through other sales channels;
d) interactive sales communications;
e) customer satisfaction surveys on the quality of services provided (including through third parties);
f) promotional initiatives and/or services by third parties;
g) market research studies and statistics.

Consent to the processing of personal data for the aims stated in point 2) is not obligatory. If you withdraw your consent, Residence Village/Residence Società Gestioni Turistiche S.r.l. will only process your data for the aims stated in point 1).

Data processing for the aims stated in points 1) and 2) can be carried out through paper or IT and/or telematic methods and, in any case, involves methods and procedures that guarantee that it conforms to current data protection regulations.

Inside Residence Village/Residence Società Gestioni Turistiche S.r.l. your data will be processed by the Customer Care, Sales, Marketing, Invoicing and Technologies Departments. Staff, who works under the direct authority of the "Data Supervisor", are known as Staff in Charge of Data Processing and have received the proper operational instructions for this purpose.

As well as by staff at Residence Village/Residence Società Gestioni Turistiche S.r.l., some of your personal data may be processed by third parties with offices in Italy and /or abroad, to whom Residence Village/Residence Società Gestioni Turistiche S.r.l. have entrusted activities (or part of the activities) linked to providing the services described above. In this case, this staff will operate as independent Data Controller or Staff in Charge of Data Processing. Data Supervisors or Staff in Charge of Data Processing will receive proper operational instructions, with particular reference to the adoption of minimal measures of security, in order to guarantee the privacy and security of data. The third parties mentioned above basically fall into the following categories: credit recovery companies, companies that prepare data for invoicing, companies responsible for printing and sending invoices to clients, consultancy companies, security companies, telemarketing and call centre companies, agents, brokers and franchisees.

The Data Controllers of your personal data are:
Residence Village/Residence Società Gestioni Turistiche S.r.l.
As regards the processing of personal data, you can at any time exercise your rights under Art. 7 of the Data Protection Act, which we have included below for your convenience, by writing to:

Residence Village/Residence Società Gestioni Turistiche S.r.l.
Via Altinate 62
35121 Padua
Italy
"Article 7: The Right to Access Personal Data and Other Rights"
1. The data subject shall have the right to obtain confirmation as to whether or not personal data concerning him exists, regardless of whether the same has already been recorded or not and the communication of such data in intelligible form.
2. The data subject shall have the right to be informed:
a) of the source of the personal data;
b) of the purposes and methods of processing;
c) of the logic applied to the processing if the latter is carried out by electronic means;
d) of identification data concerning the data controller, the data supervisors and the representative appointed in Italy, where applicable;
e) of the entities or category of entities to whom or to which the personal data may be communicated and who or which may become aware of said data in their capacity as designated representative(s), in Italy, as data supervisors or people responsible for data processing.

3. A data subject shall have the right to obtain:
a) amendments, rectification or, when interested in such processes, any integration of the data
b) erasure, anonymisation or blocking of data that has been processed unlawfully, including data the retention of which is unnecessary for the purposes for which it has been collected or subsequently processed
c) certification to the effect that a notification has been submitted to the entities to whom or to which the data was communicated or disseminated concerning the operations provided for in points (a) and (b), also in relation to its contents, unless this requirement proves impossible or involves a manifestly disproportionate effort compared with the right that is to be protected.
4. A data subject shall have the right to object, in whole or in part:
a) on legitimate grounds, to the processing of personal data concerning him/her, even though it is relevant to the purpose of the collection;
b) to the processing of personal data concerning him/her, where it is carried out for the purpose of sending advertising materials or direct sales or otherwise for market research or sales-related communication.

"The rights stated above may be exercised at any time, either directly or by conferring a written mandate or proxy to persons or associations."

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